Support Policy Page
Technical Support Policy
At AELIX Technologies, we are committed to providing reliable technical assistance to our customers through our skilled and experienced engineering team.
1. Technical Support
Technical support may include:
- CCTV system troubleshooting
- NVR/DVR configuration
- Network and connectivity issues
- Router and switch configuration
- Access control system support
- PABX and communication system support
- Server and IT equipment support
- Remote technical assistance
- On-site inspection and troubleshooting
2. 24/7 Support
AELIX Technologies provides 24/7 technical support assistance for customers requiring urgent technical support, subject to the applicable service agreement, warranty terms, and availability of the required resources.
3. Remote & On-Site Support
Depending on the nature of the issue, our engineers may provide support remotely or arrange an on-site visit.
On-site visits, emergency services, replacement parts, or additional services may be subject to applicable charges unless covered by an existing warranty, AMC, or service agreement.
4. Warranty Support
Warranty-related support will be provided according to the applicable product warranty terms.
5. AMC & Contract Customers
Customers under an Annual Maintenance Contract (AMC) or service agreement will receive support according to the scope, response time, and terms specified in their respective agreement.
6. Customer Cooperation
Customers may be required to provide access to equipment, systems, network information, site access, or other necessary information to allow our engineers to diagnose and resolve technical issues.
AELIX Technologies
House # 220/1 (3rd Floor), Begum Rokeya Sarani, Agargaon, Taltola, Dhaka-1207, Bangladesh
Phone: +8801954399936
Email: aelixtechnologies@gmail.com
Website: www.aelixtech.com
